Hiya I'm a deputy at a nursery and most of our pre-school staff are between 18-20 but emotional young. I'm having real difficulties keeping them on track, they don't do things unless I address them personally for example to set up an activity or stick to free flow so basic stuff not rocket science. They also come to me at least once a day with she said this about this I have already banned them from adding each other on facebook as this appeared to cause alot of the issues and tell them I don't want to hear personal issues at all. Alongside this I get phonecalls from their parents asking to speak to them in work hours I always say no and tell them to leave a message on their mobiles for after work. I have only been at this setting for 3 weeks and their manager avoids approaching the issue as their "young" now she is on board with being tough but I'm not sure how to appoach this in regard to formal warnings for repeat offenders.