1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Hi Guest, welcome to the TES Community!

    Connect with like-minded professionals and have your say on the issues that matter to you.

    Don't forget to look at the how to guide.

    Dismiss Notice
  3. The Teacher Q&A will be closing soon.

    If you have any information that you would like to keep or refer to in the future please can you copy and paste the information to a format suitable for you to save or take screen shots of the questions and responses you are interested in.

    Don’t forget you can still use the rest of the forums on theTes Community to post questions and get the advice, help and support you require from your peers for all your teaching needs.

    Dismiss Notice

Writing a letter of complaint

Discussion in 'Personal' started by MarilynDan, Dec 28, 2011.

  1. MarilynDan

    MarilynDan New commenter

    I ordered 20 x 100 stacks of CDs from Tesco (blank for my website) and they arrived rattling around mainly broken open and loose in a far too big box with no packaging to stop the stacks banging together, falling over and generally getting damaged in transit. I wrote a very angy email as it was the second time in 8 months this has happened. The first time I didn't mention compensation. The second time I did.
    After that three different people rang to ask if the replacements had arrived OK and each different person sent me another £20. All in all I very nearlly almost made a profit on the order because they also sent out extra replacements [​IMG]

  2. [​IMG]
  3. Please put this right so that I can continue to recommend your excellent service.
  4. If its a large company you will normally get something as they have people working specifically in the role of complaint resolution. I once got a £20 gift card from boots because my OH is diabetic (Which contributes to him being prone to thrush!) and went in to ask for thrush treatment. They were very rude, made him feel embarrassed and wouldn't sell it him because he was a man!! I wrote and complained and a lovely lady rang me back and offered me the gift card.

Share This Page