I have just taken over a yr 11 H&C course (never taught this before ) and was just looking for some tips to help them get through their exam. They have done all of their practical exam but are really struggling to retain key info for the written paper. The students are low ability and all have access arrangements and a TA and there have (currently) been no behaviour issues. Today (my 3rd lesson with them) I gave them a practice exam question to complete and to encourage them to use revision guides to mark their answers. They really struggled with how to use the guides and recall basic facts, eg what customer service means. Any advice on how best to support them through their revision without spoon feeding them??? I really want to support them as best as I can.