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Withdrawal help

Discussion in 'Tes Authors' Group' started by mizzzfoster, Aug 11, 2017.

  1. mizzzfoster

    mizzzfoster New commenter

    Hello Community!

    I have been on TES for a couple of years now. This past month I have had problems with my withdrawl process. I reached out to help@TES.com but after a few days, I have no longer received any more correspondence with them. Does anyone know of a phone number or email I can contact instead. I also wrote from a different email, but nothing has been replied to yet. I am an author in the United States. I know our banking systems are a little diferent, but TES had not problems in the past, I just need to know if anyone has an alternative email I could write to. Thank you.
  2. mathsmutt

    mathsmutt Star commenter

  3. harminder singh

    harminder singh Administrator

    Dear @mizzzfoster

    My colleague has responded to your email this morning.

    I am sorry that there has been a delay in you receiving the funds. We have just been advised by our finance team that they need your PayPal account details so that they can transfer the funds.

    Would you be able to reply to our email and confirm the PayPal account details?

    I am sorry if this causes any inconvenience.
  4. mizzzfoster

    mizzzfoster New commenter

    I went ahead and set up a Paypal account. I am VERY unhappy about this. There are other services like Dwolla that also accept payments online. Paypal has bad consumer ratings here in the US.

    Previously there were no problems sending the withdrawal to my bank account. I was never notified that it changed to Paypal. I have been selling my resources here for over two years.

    However, I kept sending my banking information through the email to TES and I keep getting different people and everyone keeps asking for me to re-verify information I have already sent about five times. Do you not keep track of correspondence with teacher authors? This has been an extremely upsetting process. I never had trouble with TES before.

    To be clear before I posted here I sent five emails to the help@TES.com email, one to a correspondent in Australia that I had a direct email to. It would help if TES had a dedicated email just for these sorts of problems. I do not think the people answering the help email are trained enough for these types of issues. If there is a dedicated email for teacher authors, I would appreciate having that address.
    jensonxy12 likes this.
  5. mizzzfoster

    mizzzfoster New commenter

    Thank you for the welcome Mathsmutt.
    mathsmutt likes this.
  6. Krazikas

    Krazikas Occasional commenter

    A direct email for authors is authors@tes.com I have always had issues sorted quickly and effectively using this email.
    mizzzfoster likes this.
  7. mizzzfoster

    mizzzfoster New commenter

    Thank you Krazikas!

    So my previous issues have been taken care of. However, when I go into the site to withdraw from the site, there is nowhere for me to put in a PayPal address. My withdrawal takes me directly to bank account information and there is no toggle to change it. Is there a new area to sign up for PayPal?
    natureglo likes this.
  8. I too am having the same problem. They NEED to put a way for us to add PayPal to our accounts like ages ago. Did you ever find a resolution?
    jensonxy12 and mizzzfoster like this.
  9. TES_Rosaline

    TES_Rosaline Administrator Staff Member

    Hello @natureglo,

    Please can you contact the Customer Services Team by emailing help@tes.com to log the issue and to see if my colleagues can help you further? Thank you.
  10. mizzzfoster

    mizzzfoster New commenter

    Nope, the last email I got told me to choose a different country from the US and type in the ISBN number for Paypal which I do not have. I am still having to email back and forth until they get tired of responding.

  11. Mrsmumbles

    Mrsmumbles Star commenter

    Please see my new thread on inability to access the shop pages themselves...again, far too little help and huge delays!
  12. zatmazmat_100

    zatmazmat_100 New commenter

    jensonxy12 likes this.
  13. tesAuthorTeam

    tesAuthorTeam Administrator Staff Member TES Authors' forum host

  14. intelligentinstruction

    intelligentinstruction New commenter

    I am also having issues receiving my TES funds. This is my first time ever trying to withdraw my earnings, and I've now waited over a month since I requested the transfer to my US bank account. help@tes.com keeps telling me they're waiting to hear back from the finance team, but they've been giving me this line for over a week.

    TES, I'm not a major seller by any means, but this just makes me want to close my account entirely :/
  15. tesAuthorTeam

    tesAuthorTeam Administrator Staff Member TES Authors' forum host

    Thanks for letting us know. You should soon be receiving a further email from our customer service team regarding this matter.
  16. ResourcingTime

    ResourcingTime New commenter

    Ditto to the above. Two withdrawals over the last month. Nothing received. And I got the line of "they will pass my email onto the finance team" from authors@tes.com as well as (un)helpfully informing me that withdrawals can take 7-10 days to arrive. Not a big seller on this site but it is frustrating.
  17. WonderCaliban

    WonderCaliban New commenter

    I have also had issues. Emailed the above email address. We'll see.
  18. ResourcingTime

    ResourcingTime New commenter

    Has anyone here received their funds OR received any help from TES regarding withdrawals not being deposited into our bank account? I've now sent two emails and the only response has been passing it on to the finance team. One of my withdrawals is from nearly 5 weeks ago. Not a huge seller on TES and I haven't uploaded any of my new resources in ages (something I am now glad of!) but given the lack of response and resolution from TES this makes me want to close my store.
  19. swintrek

    swintrek New commenter

    I am also having problems with my latest withdrawal. Its now been four weeks since I made the withdrawal and nothing has appeared in my bank account. Reply from Clare at authors@tes.com one week ago was that my email was passed on to the finance department, have had no email from them. What is going on with payments tes.com??????
  20. Torimuffin

    Torimuffin New commenter

    I too have tried to withdraw £100, over a week ago and it seems my money has dissappeared. This list of people having problems is worrying, where is this money going and when are we likely to get paid?

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