The car windscreen got a crack when I left it to be cleaned a couple of days ago. That's not a big deal, but I had to get it sorted asap, because we're going on holiday tomorrow. The cleaning company promised they'd either get the windscreen replaced or if I have it covered by my car insurance, they'd pay thge excess. I decided that the latter would be the best option as I would have more control over the timing. The first thing was to find where the insurance policy was. It turned out I had to download it from the insurers website, but to do so, I had to register an account on the website. Not that difficult to do, you'd imagine, but part of the process involves getting a text message with a code to enter that verifies the individual accessing the account is bone fide. OK, a slight inconvenience if during the process of purchasing the insurance, it had been necessary to provide a mobile number. So I had to find out how to speak to someone at the insurance company who could sort this out. It took ages to locate the contact number for this on the insurers website. Virtually every promising link led to a dead end or returned me back to where I began. Fortunately I got there in the end managed to get the only windscreen company the insurers use to get their act together and as I type, the fitter is replacing the windscreen. How somebody who isn't computer literate manages this stuff is beyond me. When I checked my bank account this morning, it demanded I request a one-time access code, which it sent by text. Thankfully the bank has my mobile number, but if I change to a different phone and don't retain the same number, I'd be stuffed. How will I ever be able to remember which corporations require my current mobile number so I can access their services? It's security gone mad. It was all supposed to be simpler doing stuff online, wasn't it?