Working in Primary, I often have children complaining about how others have been unkind to them. Most of the time it is dealt with without problems as the child admits to their misdemeanor! However, I have a group of boys who I'm having trouble with because they deny everything. Last week, a girl came up to me and said that a certain boy had pushed her and said a swear word on the way out of assembly. I asked the boy about it and he was very sulky, saying "I didn't DO anything!" over and over again. This situation is quite frustrating as sometimes I suspect they HAVE done it (particularly when a trustworthy child complains) but I cannot just accuse them when I haven't seen it happen. What do you do in this situation? You can't just accuse them with no evidence except another child's word, but at the same time I feel it's unfair on the child who has complained if nothing is done. I usually say something like "well you know inside if you've done this and you know what the right thing to do is," and sometimes that will work and they will apologise. However this doesn't always work. Any advice would be appreciated.