I know this is a bit late, but I'll ask anyway. Phoned to make a claim for JSA yesterday and my interview at the office is tomorrow. The pack came through the post today and I've just looked at it. My fault for leaving till last minute, but I'm a bit shocked at what they're asking for. She didn't tell me over the phone I'd need all this stuff. Mortgage details, copies of all bank statements, wage slips, original £1 premium bond I've had nearly 40 years! I should be able to find all this, I think, but "...letter from employer..." What's this? I don't have such a letter - did anyone else have to provide one? Any advice appreciated.