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Welcome - Rules, guidelines, help & how to contact us

Discussion in 'Welcome lounge and forum help' started by TES_Bev, Apr 7, 2011.

  1. Hi and welcome to the TES community.
    Before you start, please make yourself aware of the following:-
    Code of conduct


    Forum FAQ
    Report abuse
    Online safety advice
    Do NOT give out the address or phone number of your home, work or school. Forums are public and if you do disclose personal information online, it could be collected and used by Third Parties to send you unsolicited materials.
    If you receive an unpleasant personal message, you can delete this. If you wish to report an offensive PM (personal message) you must take a screenshot of this and email it to us community@tes.co.uk.
    In addition, we request that you do not ask other members for their personal information.
    As well as the obvious dangers of giving out your phone number or address, please be wary of giving out your email address.

    If you do give out your email address you should not post this but provide it via a PM (personal message). In particular, do not open emails with attachments from people you don’t know, as these could potentially be carrying viruses or other harmful programs.

    If you decide to meet another TES member in person, please follow these guidelines:
    • Get a friend to accompany you
    • Always tell someone you trust about where, when, and who you are meeting
    • Always meet in a public place of your choice
    We hope your experience on TES is a pleasant one but if not, do not hesitate to Report abuse.
    To report issues anywhere on the site, email help@tes.co.uk.
    I'm also here to help. Post your question by starting a new thread or you can email me community@tes.co.uk.
    See also: Tips on navigation, colours and shortcuts
    We encourage free speech but please keep our Terms and conditions in mind.
  2. <h3>Netiquette</h3>
    • Avoid using all capital letters. IT LOOKS LIKE YOU'RE SHOUTING! Plus it's difficult to read. Use it only to emphasize the odd word.
    • Try not to criticise another user's grammar or spelling.
    • Don't pick on or bully another user.
    • Don't attack another forum or encourage others to do so - if you have a problem with any thread, post or user please use the Report abuse option and provide us with details.
    • Welcome and help the newbie (a term used for new users who may not understand forums the way you do) and don't assume that every newbie is a troll.
    • If you suspect a troll, the best thing to do is not respond in any way. Without your attention, they will soon get bored and their threads will disappear off the page. Please report them to us by clicking on 'Report abuse' next to the offending post.
    • When you talk, the tone of your voice conveys great meaning. To add personality and humour to your messages, use emoticons or smileys.
    • Keep your written communications to the point. Few people like reading text on a computer screen for too long at a time. To keep messages short, use some abbreviations but avoid full text speak as this can be difficult to read.
    • Remember that anything you post is a public comment. You never know who's reading it or who may copy it and spread it around. It could come back to haunt you so be careful how much personal information you give away.
    • Don't post PMs (personal messages) in the public forums. This can cause upset and disruption to the forums.
    • Stick to the topic when posting a message. Don't post unrelated comments, or worse, advertisements. Sometimes you might offend someone unintentionally but be prepared to receive an angry message. To contain the heat, the best response usually is no response at all or a heartfelt apology.
    • If you post a message with the sole purpose of winding others up, this is called flaming. If you are flamed and you attack back, you will spark a flame war.
    • When posting, make sure that the subject line accurately describes what the message is about.
    • A swear filter is in place to block out offensive words, don't purposely swear using methods to get around this.
    • If you don't enjoy the topic of the thread, close it and open another or start your own but don't leave a rude post.
    • Do not ask TES members for their phone number or address.
    • Remember other users are human beings with feelings and emotions so think before you type.
  3. tedhat

    tedhat Occasional commenter

    [This comment/section/image has been removed for breaching our Community Guidelines/Terms and conditions]
    Please may I politely ask how long this will continue/ I am trying to get involved with a discussion regarding the SATs results out tonight and simply cannot as everything I try to post is delayed due to moderation. Surely I've served my time now?
  4. tedhat

    tedhat Occasional commenter

    Anyone able to assist?
  5. tedhat

    tedhat Occasional commenter

    Still waiting for someone to clarify this situation. Please can someone from TES answer and explain.
  6. TES_Rosaline

    TES_Rosaline Administrator Staff Member

    Hello @tedhat,

    Apologies for the delay in responding to your messages.

    We endeavour to moderate posts usually within 24 hours, but during busy periods this can take longer.

    We don’t give out timescales as to how long an individual’s posts are premoderated for because every case is unique. We review each case based on an individual’s posting habits and the seriousness of the initial breach or breaches that the member initially made.

    Actions carried out by the Moderation Team are not up for discussion on the forums.

    Please can you email TES.Community@tesglobal.com about your query.
  7. tedhat

    tedhat Occasional commenter

    Thank you for getting back to me. I have emailed you as requested. It is very tricky to find out how to get an answer to this question, hence the need top post on the forum but, hopefully, now I have emailed, I can get some more information.
  8. TES_Rosaline

    TES_Rosaline Administrator Staff Member

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