A pupil who h as caused considerable problems over the past few years has now got a parent to write and complain about me. I have had little support over this matter, I have logged behaviour. Now I have to be subjected to a meeting with the Head which is minuted. \not only that this pupil has got a friend to do the same. I feel very stressed and depressed by this. This pupil has shouted things at me around school. I have ignored what I can. This has been observed by other staff. Even her friends have commented to me that they feel she is being really unpleasant. Advice please. i have no ikdea what the letter says. Thank you.