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Unable to amend a bundle...

Discussion in 'Tes Authors' Group' started by labellaroma, May 20, 2019.

  1. labellaroma

    labellaroma Occasional commenter

    Why is it that when I try to amend a bundle I get a message saying -

    There was a problem submitting the bundle. child "customThumbnails" fails because ["customThumbnails" must contain at least 1 items]

    This problem is an ongoing one. Was waiting to see if it would get fixed but this message has been showing for months... Also the stats for bundles hasn't been working for 2 years. I first reported this problem way back in April *2017*... Is there any reason why your technicians haven't been able to fix these issues? Just curious...
  2. nwilkin

    nwilkin Occasional commenter

    I can create and update bundles and it sounds like this is a particular problem with your account or the technology you use rather than a problem with TES in general. As it mentions custom thumbnails, what format do you save your cover images? I don't mean your preview image or the file itself, but specifically the cover images as it is your cover images that become the thumbnails. I save mine as either a PNG or JPG file could you be saving them in a format that does not allow the thumbnail to be created? If you save them as something else maybe try PNG or JPG for your cover images and see if that helps.
  3. EC_Resources

    EC_Resources Occasional commenter

    There's a problem uploading word docs at the moment too. Keeps saying the files are too big. Works fine as PDFS though.

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