We recently ordered some software from TTS and when it arrived we realised we had ordered the wrong version by mistake. (version 1 instead of 2!) Within 5 minutes I had rung them to ask if they would exchange it and they flatly refused. They were happy to exchange anything else you might send back (resources or equipment) but not the software - when I asked why they were treating me like a criminal they couldn't respond! It seems very unreasonable to be treated in this way - now we're stuck with something we didn't want. Does anyone know if there is a right of return or should we put this down to a bad experience?