I have been looking at options on how to use my Teacher AVC when I reach pension age this autumn. I had emailed the Pru with a query and they responded yesterday with an email suggesting I contact their "drawdown team" and gave me a phone number. I have tried this number umpteen times today and get a recorded message "welcome to Prudential, we are currently experiencing a temporary interruption of service - please call again later". I have also tried other Prudential numbers and also keep getting the same message! Can't see anything on their web sites about communications problems - also checked some business news stories on BBC nothing there - but today they just appear completely unreachable by phone!