As tough as it may seem to deal with trolls, there is a way to do it with grace, unlike Tesco Mobile’s example: Just keep your cool. Use humor, facts and kindness in responding to trolls, and you’ll make the TES community a safe and fun place for everyone. Unlike this person: Trolls are people too, and respect is the best policy online. Keep that in mind when interacting with people on the web, and you’ll find it’s a piece of cake to tame the trolls. How did you deal with them?