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Discussion in 'Welcome lounge and forum help' started by Eghosasere, Feb 6, 2016.
Please is anyone having issues with downloading TES resources?
I was just going to post a thread about it but obviously it's not just me. Cannot download using Explorer or Chrome. Hopefully,it's just a glitch.
Who do posters alert if they are having problems downloading resources?
Me too! Nothing will download
All 3 would probably do but they're probably not at work today. I was going to wait to see if it's a temporary glitch.
The other day Rosaline gave this reply to a poster who was having problems downloading a PowerPoint
I just wonder if there is a TES person that can be contacted directly, without having to go through @TES_Rosaline when she has so much else to do moderating the forums, fighting off the spam and trolls etc.
If anyone needs resources today,try TES Australia. Most of the resources from here are on the Australian version of TES. You just need to register. I've just tried it and it's working fine.
It's working now!
I'm so sorry about the problems some of you experienced over the weekend with the resources platform.
If this happens again, please can you contact the Customer Services team via email at email@example.com
Hi @marlin, at the moment it is best to go through the Customer Services team. It also means that the team will be able to raise the issue with the technical team.
Is there anyone else who is experiencing problems with downloading resources?
Sorry for any inconvenience this problem has caused.
Thank you @TES_Rosaline
You're welcome @marlin.