My daughter is very houseproud. She rented a house for about 4 years from a private landlord - a young woman who was living with her boyfriend in London. The letting agent visited every 3 months to check that the house was being well kept and there was never a problem. Cola, spilled on the lounge carpet, burned a hole through it, but this was covered by the sofa so was out of sight. The agent was told of this as soon as it happened. It wasn't kept from the agent, nor the landlady. The houshold insurance company [churchill] has apparently told my daughter that this type of damage is not covered by their policy. The landlady broke up with her bf and wanted the house back -so gave my daughter 8 weeks notice to leave. This has caused some financial hardship as a new house had to be found, with an increased rent. My daughter has 2 small children, so there were a few chips out of the paint on one of the walls - these were painted in before she left. A deposit of £575 had been given at the beginning of the tenancy. My daughter was looking forward to the return of this as she has no bedroom furniture in the new house [twas built in in the other one]. The landlady of the first house has said that she will not return the deposit. She has told the letting agent that she will have to replace the carpets in the whole house as she cannot match the old one. [the whole house has the same carpet] She has told him that this will cost £895 - and he has told my daughter that he's having to pay the difference as she is a police woman with contacts and has threatened to sue for the money if they don't agree. She won't let the letting agent have time to find a matching carpet as she wants to move back in straight away. He has told my daughter that he thinks its disgusting but that this landlady will cause alot of trouble if they don't agree. What do you think of this - is she within her rights to demand a new carpet throughout the whole house even though it is only the lounge which is damaged? My daughter is very upset. She'd kept the house spotless - pretty much - and cleaned everything before leaving - we even helped to shampoo the carpets. Today she sold her ipod and some computer games so that she could afford to buy the children some summer clothing. It just seem so unfair. Don't they make any allowances for wear and tear?? Sorry for the long rant. Thanks for reading.