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Technical issues

Discussion in 'Tes Authors' Group' started by TheGingerTeacher, Feb 9, 2016.

  1. TheGingerTeacher

    TheGingerTeacher Established commenter Forum guide and community helper

    please help TES

    A buyer has left one star feedback on an item because she has been unable to purchase it. This presents 2 problems. Firstly why can't she purchase it and secondly why can she leave feedback if she hasn't purchased it?

    https://www.tes.com/teaching-resource/fractions-11216823

    Please can this be fixed and please can the feedback be removed as she hasn't even purchased it!

    @TES_Rosaline

    :(
     
  2. MissHallEnglish

    MissHallEnglish Occasional commenter Forum guide and community helper

    In that situation you'd have thought the buyer may have contacted you via a 'conversation' for advice, rather than leaving a less than helpful rating.

    I wonder if her card details have changed/expired or whether there is money available in the purchasers account.
    It may just be an unfortunate technical glitch too. I'm sure TES will help!
     
  3. TheGingerTeacher

    TheGingerTeacher Established commenter Forum guide and community helper

    Yes I hope so. So few buyers leave feedback it is disheartening to get feedback like this.
     
  4. mrajlong

    mrajlong Senior commenter

    TES will remove review if you report this. I always ask for inaccurate reviews to be removed. Sure you know this already, but thought I'd mention it just in case. Good luck
     
    Charleei likes this.
  5. JaquesJaquesLiverot

    JaquesJaquesLiverot Established commenter

    The review isn't about your resource, so should be removed. Someone left a review for one of my resources that was clearly about the YouTube video that I mentioned in the description, rather than the resource itself. That was removed for me, as was another review that was factually incorrect.
     
    Charleei likes this.

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