1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Hi Guest, welcome to the TES Community!

    Connect with like-minded professionals and have your say on the issues that matter to you.

    Don't forget to look at the how to guide.

    Dismiss Notice
  3. The Teacher Q&A will be closing soon.

    If you have any information that you would like to keep or refer to in the future please can you copy and paste the information to a format suitable for you to save or take screen shots of the questions and responses you are interested in.

    Don’t forget you can still use the rest of the forums on theTes Community to post questions and get the advice, help and support you require from your peers for all your teaching needs.

    Dismiss Notice

Taking payment from my account

Discussion in 'Personal' started by disguise, Apr 20, 2012.

  1. I have a lovefilm account and with one load of blu rays got a free audible.co.uk download. I thought I'd try it because I drive a long way and could listen en route to work. Sadly, it didn't work on my mp3 or phone. So I cancelled the account - so I thought. Just seen I've been billed £7.99 to my bank account, right when I have very little money left. I am furious!
     
  2. colpee

    colpee Star commenter

    Did you go by the step- by- step guide on their web? If so it probably a mistake that could be rectified quickly.
     
  3. I had a free audible book only to find they had signed me up and taken money from my account. I emailed immediately and got the money back.
     
  4. Called them this morning they are refunding the money - too right too!
     
  5. colpee

    colpee Star commenter

    Stuff happens, I measure any company by the reaction of customer services to mistakes - doing the right thing quickly keeps my custom.
     
  6. lunarita

    lunarita Established commenter

    I'm wary of any free trial offer which requires you to give your bank or card details upfront.
    Surely if you like it enough, you'll register after the trial?
    It's a cynical ploy, hoping that people will be too lazy, passive, or absent minded to cancel. Or that they just won't notice and won't complain.
     

Share This Page