Whilst qualifying recently, I was working in a very challenging school where the behaviour management system did not appear to be working too well!! I was talking to another member of staff and was told about the following incident. An experienced teacher within the school was having a problem with a group of female students in his class. They were refusing to follow his requests for quiet when the head happened to be passing by in the corridor (a very rare occurrence, I might add!!). He popped out to ask for some assistance and the head duly obliged by coming in and quietly explaining that their behaviour was inappropriate. He then called the teacher outside and told him never ever to ask him into his classroom to manage behaviour again as that was his job. As an NQT, II would have thought support and assistance was one of the key roles of a head. Is this level of 'support' the norm in schools?