When first going to university I was signed up for 4 year Masters Degree however I have now dropped down to the 3 year Bsc Maths degree. I have my place on a PGCE next year. I applied as a returning student silly and change the university and course to the PGCE information, however I received a letter soon after saying I needed to fill out a PN1 (New student) form. However I can't do this as I already have an application on the system. I have rang up 5 times now to try and get this all sorted and find out what I need to do. I have been told there sending me out a paper copy of the PN1 form which was over a month ago (should of taken 2-3 days to arrive). I have been told there going to cancel my old application and should be done in a couple of days this was two weeks ago. I have been told there should be a cancel button, which isn't there. I I have also been told that when I hung up my account should be back to the beginning, which loan behold it wasn't . I now have no idea what to do, I feel like ringing up again will get me no where? Please Help!!!!!