I am having a few problems with Student Finance. I am a mature student and I did have a small student loan about 16 years ago when I did my degree. When I did my on-line application for my PGCE at the end of March I did declare that I used to have an account with them. I sent all my paperwork, birth and marriage certificates, childrens' birth certificates, tax credit info, mortgages statements, proof of outgoings, you name it - as soon as they asked for it. They have had all this info for months, and only now - at the end of May - do they decide that I can't make a new application but I need to apply under my old account from 16 years ago. So they cancelled my current application, which gave me the fright of my life this morning when I checked it to see what they were doing. I phoned them straight away, waited forever in their queuing system, and then they tell me that yes they have cancelled my application and that I need to apply again under my old reference, which will take up to a month to process. I have been told by them that they have scanned all my evidence so in theory all they have to do is transfer it over. I can't understand why I have to re-apply. The guy I spoke to said somthing about data protection, but they have copies of my birth and marriage certificates and they can see that the National Insurance numbers are the same so I just cannot understand why they are being so pedantic. On top of all this they say they returned my marriage and my childrens' birth certificates 2 weeks ago, but I have not received them. I will need the marriage certificate to apply for my CRB. This is just a rant really. Why on earth did it take them 2 months to decide that I needed to apply under my (very) old student finance account number ?? Is it just me or is this rubbish ?