Hear, hear. I suppose that one positive has come of the experience..... you'll never have to go back there again! I'm impressed with how professional your were with such an unpleasant character. A couple of weeks ago a teacher refused to help me with a notorious group until he was threatened with me walking out and leaving him to teach 2 groups simultaneously. After the lesson I vented to the Head of Department and an Assistant Head (both of whom were fantastic and very supportive) and have refused to ever go back that school again- not that I think they would want me!