As I was going into Kew Gardens this morning to look at the orchid festival, a woman in front of me with her two children was having an argy bargy with the man in the ticket office: Man "I'm afraid scooters aren't allowed inside the gardens" Woman "They're not going to ride them" Man "I'm sorry but they aren't allowed to be taken in, even if they aren't going to ride them" Woman "Where can they be left in a secure place?" Man "I'm afraid they can't" Woman "Can't you understand that I am not going to leave these scooters unattended when they cost £100 each?" Man "I'm sorry but they can't be brought into the gardens. It is a rule and I can't go against it" Woman "Well it's up to you to communicate with the management to complain about the rule". At this point, I looked at her and told her she shouldn't have brought the scooters to the gardens to start with. Then she turned on her heel and left with the two scooters in her hands and the children following. What makes people like this think that they are entitled to bend the rules and speak so rudely to polite people who are just doing their job? And what's the matter with today's children that they can't walk and have to take their scooters everywhere?