Last year, I had a situation where I was not allowed to go back to a school. When I spoke to the deputy head, she informed me that it shouldn't have happened and the head also claimed it wasn't his decision. It seemed that the secretary phoned the agency on her own accord and told them the school had a problem with me. As a result, the agency told me not to go back to that school. This isn't the only time I was told not to go back to a school because of the secretary. Has anyone else had this problem? Surely the decision to/not to allow supplies back to a school should be made by senior management and not the secretary.