What amazing service we've had from them this week. A week ago my daughter ordered a new iPod. Apple said it would arrive by Royal Mail, on or before yesterday (though in another email they said today). Yesterday at 5pm it had still not arrived, so we went down to our local sorting office (it's just up the road, and she'd been waiting in for it all day, so excited!). When we got there the sign on the door said the office shut at 2, but just along from the office was a sort of goods-in yard with vans coming back from emptying the postboxes. We told them about our problem, about 4 of the men came along and talked to us about it, went into the building and searched it for our parcel, with no luck. It did not arrive today again, so again we went to the sorting office, again after closing time (after checking with Apple that it definitely went Royal Mail, definitely due yesterday or today). A different man came along in a van. We told him about our parcel, and he went into the building and said that one of the guys we'd spoken to the day before was coming out. Out he came, talking on his mobile to one of the other guys from yesterday, who was at home on his day off. He told me that they had all searched the building again for our parcel last night and it wasn't there. They had another good look this evening but again no luck. So, no iPod yet but wasn't that fantastic service from those sweet men!?