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Resources page not updating

Discussion in 'Tes Authors' Group' started by EC_Resources, Mar 1, 2016.

  1. EC_Resources

    EC_Resources Occasional commenter

    Hi everyone,

    Anyone else having issues with their page not updating? I've emailed the helpdesk yesterday but had nothing back yet. My views, amount etc....it just says 'My Sales Balance' which it's never said before. Normally, if I've sold nothing, it's blank. I know people have at least viewed my resources (because I have!) still it hasn't updated at all.

    Just me or a bug in the system?
  2. TES_Community

    TES_Community Administrator

    Hello @emjcot,

    Sorry to hear that you are experiencing problems with the resources platform.

    The Customer Services Team will contact you in due course. Please bear with us while we try to resolve the issue.

    The team will need more information to try and determine what the issue is.

    Please can you check your conversations (private messages) to help answer some of the questions sent to you?

    Thank you.

    Sorry for any inconvenience this has caused.

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