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Resource not as expected - how can I get a refund?

Discussion in 'Welcome lounge and forum help' started by funkypsych, Nov 5, 2017.

  1. funkypsych

    funkypsych New commenter

    I have just bought and downloaded a resource to the fine tune of £12! Once downloaded I was disappointed to find that the majority pf the files are in flip chart form - which I do not have. I therefore cannot make use of the resource. How can I get in tough with the TES to use their refund services?
    Thanks.
     
  2. funkypsych

    funkypsych New commenter

    I should add that the resource description did not say that the files were largely in this format.
     
  3. marlin

    marlin Star commenter Forum guide

    Hello @funkypsych

    I suggest that you email help@tes.com asap giving full details of the resource you are disappointed with.
     
  4. funkypsych

    funkypsych New commenter

    Thank you
     
    marlin likes this.

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