I hold a DBS Certificate on the Update Service, keeping it active since December 2014. I did not have problems with other Agencies, schools or providers in the past for them to check it online, last ones recently in January. The other day I started the process to register with another Agency and they say they cannot check my DBS online until they don't see the paper copy, which I don't have or is lost in my last home moving. It's almost poetic because I have found other 6 DBS from previous employers -that they are useless now- but not the paper-based that matches with my online one (if they actually sent it to me at first). The agency offers to get a new DBS done with them, paying. Do I have any other alternative? Am I wasting my money with the update service? Does anybody know if I can get a duplicate? I wonder if this is a one-off situation or my past employers were that soft genuinely.