Hi Everyone, As a HOY, I am becoming increasingly concerned and frustrated by the sheer amount of abusive language and behaviour towards staff from parents. I feel that parents are adopting an almost call-centre type mentality; shouting at the member of staff on the other end of the phone until they either give up and agree with whatever inappropriate request is being made or are put through to someone more senior. This week, I received a vitriol of abuse as I set about reinforcing expectations re uniform. I have seen members of staff leaving parents' evenings in tears after being accosted by angry parents. I was also in a meeting whereby a parent was so aggressive that I had to physically sit on my hands to hide the fact they were shaking so badly. My thick skin is growing; I am becoming better at being able to rationalise things and put into perspective why parents may well act in a certain way... but I am also becoming more and more determined to make a change to the ways in which staff are treated by parents and students alike. Can I please ask anyone what your school is doing to help enforce protection of staff? What policies do you have in place? Do you have a triage system when an angry parent phones? What works/doesn't work? I would like to gather as much info and sharing of best practice as possible before making a case to my headteacher. Thanks everyone and keep fighting the good fight!