Today I downloaded a free 60 day trial of Microsoft Office onto my netbook. I was emailed a product key to put in the first time I load up word but when I entered it, it said 'incorrect key'. I've tried several times and it just won't take it yet it was the one I was emailed! I don't know how to sort this out as when you go online, there aren't really any email or phone numbers to ring and the help thing doesn't have anything about what to do if the product key you've been given doesn't work! I suppose I'll just have to accept I can't use it even though I've now got a 60 day trial - argh, so frustrating!