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Problems with logging in to the forums

Discussion in 'Welcome lounge and forum help' started by TES_Rosaline, Mar 9, 2016.

  1. Didactylos4

    Didactylos4 Star commenter

    I can ensure that I am logged out simply by changing my cookie retention setting in FF (48.01) from "keep cookies until they expire" to "until I close firefox" but that affects other sites as well.
    I guess I will have to find out which cookie is responsible
     
  2. dmorgantini

    dmorgantini Administrator Staff Member

    Ah. That is the result of something that I'm doing to close off some old services. You can log off by going to www.tes.com and logging off from there and in the meantime I'll fix that issue.
     
  3. dmorgantini

    dmorgantini Administrator Staff Member

  4. dmorgantini

    dmorgantini Administrator Staff Member

  5. Didactylos4

    Didactylos4 Star commenter

    Ta muchly.
    I appreciate the fast response
     
  6. Didactylos4

    Didactylos4 Star commenter

    @dmorgantini
    Just out of interest and (now puzzlement) I am currently logged in on community but logged out on the TES.com home page/jobs/etc.
    I 'll try reversing the process and log in there first
     
  7. Didactylos4

    Didactylos4 Star commenter

    and if I log in on the .com side I log in here but if I log out there I stay logged in here.
    It's amusing me now :)
     
  8. Sundaytrekker

    Sundaytrekker Star commenter

    Brilliant! This is the first time I have managed to login on my iPad. I wouldn't have thought to try logging in from a different part of the site. Fingers crossed now!
     
  9. Sundaytrekker

    Sundaytrekker Star commenter

    I meant to say thank you.
     
  10. Lara mfl 05

    Lara mfl 05 Star commenter

    Just flagging up an unexpected log-out.

    Been fine earlier this morning.Then just now moved from another tab (not from this site) and found myself logged out. Tried going to Jobs and resources where sometimes the problem resolves itself, bit no joy.
     
  11. Lara mfl 05

    Lara mfl 05 Star commenter

    And just now again. Using Firefox and it saves my tabs from my last visit and found myself logged out again.:(
     
  12. cliftonc

    cliftonc Administrator Staff Member

    @Lara mfl 05 thanks for reporting, one quick question - do you select the 'Stay logged in' tick box when you login?

    logged_in.png
     
  13. Lara mfl 05

    Lara mfl 05 Star commenter

     
  14. Lara mfl 05

    Lara mfl 05 Star commenter

    And just happened again :(

    Here's a screenshot upload_2016-8-25_17-28-42.png
    and when I click on 'already have an account it then takes me to the Log in page you've shown above.
     

    Attached Files:

  15. Tworks

    Tworks New commenter

    Why the Sign in link is at the Regster page?!
     
  16. anon8836

    anon8836 New commenter

    I have tried everything to login. I have even changed to Chrome Browser which I was told would do the trick. This has worked for several weeks and then low and behold I can't log in again - and yes, I have cleared the browser as you said. I do believe that there must be a fault with TES because this doesn't happen on other websites and never on my own. So I'm sorry that I can't give the teacher new material for the start of the year because I can't login. Josie Whitehead
     
  17. Carlav

    Carlav New commenter

     
  18. TES_Rosaline

    TES_Rosaline Administrator Staff Member

    Hello @anon8836,

    Sorry to hear that you can't log in to the forums. Can you log in to another part of the site or is it just the forums? If you can log in to another part of the site can you navigate to the forums without being kicked out? Have you already logged this issue with the Customer Services Team?

    I'll log the issue with the Customer Services Team and the techies and see if we can get to the bottom of the problem.

    Please bear with us while we try to resolve the issue.

    In the meantime, please can you tell me what device you are using? Thank you.
     
  19. Landofla

    Landofla Established commenter

    I can't log in from my phone. The page never loads.
     
  20. TES_Rosaline

    TES_Rosaline Administrator Staff Member


    Hello @Landofla,

    Apologies for the delay in responding to your message.

    Sorry that you are having problems accessing the site. Can you log in to the site now?

    What phone are you using?

    Thank you
     

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