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Printer problems

Discussion in 'Personal' started by NellyFUF, Aug 25, 2011.

  1. NellyFUF

    NellyFUF Lead commenter

    We have spent two days trying to fix our printer.
    The computer says it cannot recognise the USB port.
    Not sure, but getting a new printer might be the only option left.
    We have tried most things. Is there a virus going round or something like that?

     
  2. littlemissraw

    littlemissraw Occasional commenter

    Not to state the obvious but have you tried another USB port? How about deleting the printer and reinstalling? x
     
  3. magic surf bus

    magic surf bus Star commenter

    In Control Panel > System > Device Manager there are options for switching hardware on and off. It might be worth looking to see if all is well under the Universal Serial Bus (ie USB) heading. I suspect someone else might be able to leap into the fray with the exact sequence of spells and incantations there so watch this space.

    Are you sure that you have the current printer driver installed? If in doubt, go to the printer maker's website, look for Support, then find the appropriate driver download for your model of printer and operating system (ie Windows XP, Windows 7). Download and run it to make sure your driver is up to date. Once done, switch computer off and re-start before seeeing if it's worked.

    Other possibilities - have you installed any new software recently, for example just before the printer stopped working? Have you installed any new hardware? If that's the case it might well be possible to 'roll back' your system settings to an earlier point prior to the installation when all was well in the printer garden. However, it's best to try the other things first.

    Other things - try using a different USB port, and try using another printer cable if you have one.
     
  4. magic surf bus

    magic surf bus Star commenter

    ..also: Does the printer work normally with a different computer?
     
  5. Windows 7 by any chance? Same thing happened to a friend with a Samsung printer (even after getting the latest driver) who luckily had a spare HP printer which is working perfectly in the same port with the same lead.
     
  6. marlin

    marlin Star commenter Forum guide

    I agree with Bev that if you have installed Windows 7 then that could be the problem. We had to buy a new printer when we upgraded - luckily the old one (HP Photosmart) was in need of replacement anyway and so it wasn't wasted money. We bought a Kodak one and have had no problems.
     
  7. Lol, I had to take my Kodak one back and replace it with an HP one. It refused to work with ASDA econo printer paper (hang on, what do Kodak make? Oh, expensive paper...). Windows 7 could well be your problem though. Also, if installing an HP printer, at one point you have to click a box that is covered on the screen by an ad!
     

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