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previews not showing

Discussion in 'TES Authors' Group' started by Krazikas, Feb 1, 2019.

  1. Krazikas

    Krazikas Occasional commenter

    @TES Resource Team

    For three or four days now, when I have uploaded new resources my previews are not showing. When I eventually manage to click on something and get an image - it is very faint / blurry. I have emailed authors@tes several times but the issue has still not been resolved. I would be grateful if you could pass on this matter to the relevant technical team to take a look at it.

    Here are the links :https://www.tes.com/teaching-resource/length-and-height-powerpoint-lesson-year-1-white-rose-12058986



    screenshot 2.png screenshot.png
  2. penyrheol1

    penyrheol1 New commenter

    Hello Krazlkas
    It's only the cover which is affected. This is then the first slide in the preview. I got round it by taking a screenshot of the cover PowerPoint. I'm using a Mac so that goes straight to my desktop. I then upload it straight from there and its perfect.
    Krazikas likes this.
  3. a51_ufo

    a51_ufo New commenter

    I have the same issue with some of mine. Ive tried deleting and uploading again. Word doc instead of pdf and still not resolved. Reported the problem and had the response "I have raised this issue with our Engineers and will get back to you as soon as i can."
  4. a51_ufo

    a51_ufo New commenter

    Still no reply from the "Engineers" !
  5. nwilkin

    nwilkin New commenter

    I have been adding resources and using JPEG images as the preview and it works fine for me. No problems with them showing. Try creating your own images rather than relying on the preview automatic previews. You can show exactly what you want and include a description about why the teacher should download your resource. If you want to have a look at my previews to get an idea of how I use them, I uploaded one yesterday www.tes.com/teaching-resource/network-topologies-protocols-and-layers-revision-12066673
  6. penyrheol1

    penyrheol1 New commenter

    Uploading screenshots works as well - see my post above
  7. Krazikas

    Krazikas Occasional commenter

    I have made my own images and tried uploading them. They are still not showing. I have deleted the resources and tried with both JPEG and png - still not working ....
  8. Krazikas

    Krazikas Occasional commenter

    I will try this ... fingers crossed.
  9. a51_ufo

    a51_ufo New commenter

    Krazikas likes this.
  10. nwilkin

    nwilkin New commenter

    How odd, seems to work for some authors and not for others. Try emailing help@tes.com and help@tesglobal.com you may have more luck with them. Good luck, hope you get it sorted.

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