Rant away! It wasn't a bank beginning with N was it? The day I finally left them was the best day of my life. I was fed up of rudeness, ignorance and them clearly lying to me to get me to agree to something and then when the paperwork arrived it was all changed. My advice, take your last payment in by hand and make a big show of slagging them off and closing down all your accounts whilst telling the customer advicer in a very loud voice so that everyone around can hear why you are leaving. Made me feel sooooo much better. Petty maybe, but so good! What I don't get though is how they can reject your case when someone says its legitimate? Surely the banks have to be accountable somewhere?