Everyone at my school has a 'work email', which is not shared openly with all parents. However, some parents, who are seen to have 'special treatment', have been allowed access to teacher emails by our Head Teachers. This has not been done with our consent and have occurred when the Head Teacher copies us into responses to parents. We have no policy around parents and staff emails and as we work at a school for students with special needs we have a variety of ways for parents to get in touch - home school books, meetings or phone calls. I have a two parents, who are also school governors, who email at night and demand answers ASAP. One parent will write excessively long emails and when I answer will pick apart my email in order to continue dialogue. I want to communicate to my parents that my work email is not for them and if they want to communicate they need to do it like all other parents. Has anyone else had to deal with a situation like this? How have you approached it?