Hi all, I already know the answer to this one but really wanted some input and possibly a nudge towards a directive or policy. I have a parent that emails and then complains that they haven't had a response by the next day. This follows meetings in person where they are given ample time to have their concerns heard. The last meeting was on the last day of the half term and emails quickly followed which were then followed by complaints of no response and threats to withdraw their child from my school. Anyone experienced this before? Thanks all.