Not sure this is a dilemma, but not sure how to proceed so would love some advice. My school has a policy where we have to set homework projects. If work is not handed in to deadline the students effectively has a detention where they have to complete the work. I set a homework task, deadline was two weeks away. Due tomorrow. I showed students where they could get help online. I showed students examples of the same work completed. I told students repeatly that they could ask for help after a lesson, during break, lunch. I have an awkward student in my class. She is very rude and disruptive. She often doesn’t complete work. Parent is very argumentative. Unfortunately SLT often side with parent as it’s easier. The students hasn’t not asked me for help. During friday lunchtime when I teach 6th form (they have different timetable) she opened my door and shouted in “don’t get the homework not going to do it” and ran away. Today about lunchtime I have an email from this girls parent saying girl did not understand the homework. I did not reply as was not at work. What do I do? Do I set detention? Do I ignore (and lose face in front of whole class)? Do I ignore for all, reexplain and give an extension? I know this seems trivial, but the atmosphere at my school has made me feel so anxious about this situation that I feel like I want to phone in sick tomorrow. Thanks for reading.