I have been a contented mobile phone user with Orange for 12 years, however since I bought a new phone last week, they have been absolutely useless. Tuesday ordered phone, due to arrive Wednesday Wednesday stayed in and waited for phone Thursdaqy stayed in and waited for phone, arrived whilst out, luckily o/h at home. Phoned to register and transfer credit, no gift box as promised on the website Friday no credit, could not make calls or text, phoned Orange from a land line, 45 minutes. Put £10 on, however still no credit, phoned again, 30 minutes, told to try again next day. Battery ran out after 4 hours. Saturday phoned from landline, 1 hour 20 mins, load of waffle, found out Sim card hadn't been registered, promised new one Monday by courier, also new battery. Sunday, put old Sim card from old phone in new phone, worked able to text but not use all the stuff on new phone. Monday, stayed in all day, no courier with Sim and battery. Tuesday stayed in, no Sim or battery but joy of joys the gift box arrived, a yoyo, a woolly thing, pack of cards and a watch! Emailed Orange three times, no response, threatened to return phone and change provider. I am sick to death of this!!