Sorry for the rant. Usually everyone is super supportive here and I thought I could ask the next steps. Apologies for the super long post . A student's dad rang in and was extremely angry with me. I spoke to him and asked the issue. He said that I was victimising his child. I immediately apologised and asked what I had done. He said on Monday I had undermined her when she was responding and rolled my eyes at her. I apologised for that and said I hadn't realised I had done that. I explained that I got that she didn't understand it and was pushing for her to get it. I then said I apologise if she felt like this and that I wish he had contacted me sooner in the week to discuss it with me. He said he was extremely busy and I explained that he could have emailed me (he could have found it on the school website or in his emails as I have previously emailed him). I said if he had done that I could have rung him at a time convinent to him and we could have dealt with it during the week. I spoke to the head of year and arranged to meet the girl on Monday with him. I then called dad again to let him know. I spoke to dad again and explained that I had taken the accusations seriously and I wanted to resolve it. I explained that I have involved the head of year as I wanted him to be a go between to sort this out. Dad then said I had picked on her this afternoon by asking why she was late and her friend wasn't. I told dad that I do not recall asking her this and that she was marked present on the register (I'm a stickler with the register as it is a legal document). He seemed confused by that as I explained I wouldn't have marked her in late if she was on time. He then brought up the email I had sent regarding her forgetting her book. He told me she had forgotten her book once (and he had shouted at her) and she had explained to him that she had told me why she had forgotten it. I stated that I would not have sent it if she had forgotten it only once! (The wording on my email backs me up as it states she had forgetten her books for a few lessons). I asked him to get her to write down the issues and bring it to the meeting so she doesn't have to think on her feet and so we could discuss it fairly. He didn't seem to think that it would help as he believes the problem lies with me. I'm just upset I guess as this is the first complaint I have had in over 5 years of teaching. Any advice is needed as it is preying on my mind.