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No Payment From TES

Discussion in 'Tes Authors' Group' started by bbunwise, Sep 24, 2018.

  1. bbunwise

    bbunwise New commenter

    I have transferred funds from TES to my bank for the first time. However, after over 5 days I still have nothing in my bank, but my funds have been taken out of my TES account. I have written to TES about this, but they have not replied. This seems to be the only place I can ask advice. Has this happened to anybody else? Does it take a long time for funds to transfer? How can you get in contact with TES about this?
  2. Jane Austen

    Jane Austen New commenter

    It usually takes about 3 days but occasionally takes over 7 days.
  3. TES_Rosaline

    TES_Rosaline Administrator Staff Member

    Please can you email the Customer Services Team by emailing help@tes.com? Thank you.
  4. bbunwise

    bbunwise New commenter

    It is taking over 7 days, but maybe this is normal. I will update anyone reading this if it is resolved.
  5. bbunwise

    bbunwise New commenter

    I wrote to the help email before, but it was tesglobal. They did not get back to me. I have now written to the address quoted here.
  6. bbunwise

    bbunwise New commenter

    All sorted, but it took a while. Thank you to TES to getting back to me. If this happens to anybody else, it can take longer than 5 days for the payment to reach your account. For authors waiting for the first payment, this waiting can lead to a period of doubt. However, the money will get there in the end.
  7. TES_Rosaline

    TES_Rosaline Administrator Staff Member

    I'm pleased that you received the payment @bbunwise. Thank you for the update.
  8. mizzzfoster

    mizzzfoster New commenter

    So you did not have to use Paypal? To be honest receiving payment from TEST has become a nightmare over the past year. It used to go to my bank account, but now I have to fight each time and get weird responses about needed to set up PayPal although there is no option for me to do so. The last guy told me to choose a different country than the US and PayPal ISB number, I can not locate that and he never followed up after additional questions.
  9. bbunwise

    bbunwise New commenter

    No. It goes in my account eventually. When I withdrew my first amount it said it would take a certain amount of time and it took about double this, so I got worried. However, it is a bit quicker now. As long as it gets there, I'm happy.
  10. lauraleat1992

    lauraleat1992 New commenter

    Hi all, I have just withdrawn for the first time from TES and I have not had an email to confirm that it has been removed from my account, but it is no longer on my author dashboard...
    Anyone else had an email...
  11. Krazikas

    Krazikas Occasional commenter

    Hi Laura - no-one gets an email. You will be paid soon hopefully.
  12. judithgunn

    judithgunn New commenter

    I too am still waiting - it does take time, usually I take a screenshot for evidence, because there does not seem to be any way of accessing transaction history or activity. This is the only site I've used that does not give you a statement of your withdrawals or am I missing something?
    stamama likes this.
  13. myersale

    myersale New commenter

    I‘m still waiting for 2 payments, one made on November 21, another made on Dec 12. Both payments are still outstanding, and considering I‘m a gold seller and we‘re talking about more than 700 GBP, this is simply unacceptable. And yes, I contacted TES last week about this. No reply yet. When will TES finally sort out their shoddy and antiquated payments system? God knows they‘re earning enough from all the resources we‘re selling... Again, unacceptable!
    stamama likes this.
  14. bmw2182

    bmw2182 New commenter

    This seems to be happening again, over 20 working days and I have still not been paid. This is not my first withdraw from my account maybe my 6th one in the past 2 years. Never took more than a week before.
  15. myersale

    myersale New commenter

    You're absolutely right, and you're not alone in taking note of TES's complete lack of transparency regarding financial transactions. I wonder if this paucity of information is even legal... On a related note, I am once again waiting for payments from TES. I have contacted their Customer Services, but have received no response, i.e. there has been radio silence for the last week. Disappointed (once again)...
  16. bmw2182

    bmw2182 New commenter

    Well after about 8 weeks they did finally pay me, after chatting and emailing many different customer service reps. However I did lose money to paypal for the deposit. I did pull all 200+ of my resources from the TES website after waiting 5 weeks. I am done here best of luck to the sellers getting paid in a timely fashion. I am guessing I will never get paid for my current account balance since it is under $10 oh well time to cut my loss and move on.

    The UK has a very easy online fraud reporting website, it was only after I reported them that I received payment, that may be unrelated.

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