Hello everyone, I wanted to let you know that a group of volunteer forum guides and community helpers will be available on the forums for a trial period from today. These members (along with a considerable amount of other forum regulars) already offer support to members, particularly new ones, to help the forums run more smoothly and help the Community to grow. However, the aim of this trial is to make helpful members in the Community more visible to new and regular posters with the use of a banner on their avatar and a note in their signature stating that they have one or both of the following roles on the forums: Forum guide They will: Welcome and help newbies find their way around by signposting relevant forums and threads. Respond to new users. Flag up a thread that needs to be moved to a more relevant forum (optional). Report technical issues and signpost members to the relevant threads to report their technical problems. Community helper They will: Welcome and help newbies find their way around by signposting relevant forums and threads. Respond to new users. Offer advice and identify other members who can help answer users’ queries if they can’t. The volunteers will cover the following forums: Career clinic English Governors Heads of department Jobseekers Mathematics Music New teachers Pay & conditions Primary Private tutors Scotland - education news Secondary Supply teaching Teaching overseas Tes Authors’ Group Trainee and student teachers Welcome lounge Workplace dilemmas Following a lot of strong feedback from the Community, the roles are flexible so the forum members will only be available when they have the time. They do not have the ability to lock, move or remove threads. Please note the following: Volunteer forum guides and community helpers are not moderators. They do not deal with reported posts, contentious content – which is part of the Moderation Team’s remit. Community helpers and forum guides are regular members of the Community who wish to be recognised by new and established members for consistently offering advice and support, tips on navigating the forums; signposting; being friendly and welcoming and do not mind being identified as helpful people in the forums. A ‘Community helper’ banner or a ‘forum guide’ banner will be visible on their avatar alongside a message in their signature. Forum guides are not techies, however if they have some technical knowledge that may help a member then they can respond to users’ posts.