I’ve been tutoring English for 13 years. I have good qualifications, good results, a good reputation and a decent waiting list. I’ve never had to advertise but have always gone by word of mouth. I charged £25 per lesson, paid after the lesson in cash for the last 10 years. Anyway, I ended up having a very bad patch last summer where several families with multiple children all took three months off ( private school holidays plus a bit at either end) and expected me to just keep the spaces vacant until they came back. The loss was huge when combined with people taking as many as one in four lessons off when it suited them over the year. I had a very bad summer. I was skint and couldn’t afford to do anything with my own kids while these families were off in Dubai all summer. So, I decided to change my policy. £110 per month for 48 lessons per year with me having four weeks off. And you pay whether you take the lesson or not. Now all hell has broken loose. Some parents, under a dominant very wealthy one, formed a secret WhatsApp group with the intention of swapping lessons so that they didn’t miss what they paid for if they wanted to go away for the weekend. People were rearranging lessons via the dominant mother and not telling me or asking permission. I found out about the group, got rid of the ringleader ( who is now bitching about me to the other clients I know) and so far all my other clients are still sticking with me. Unfortunately now everyone is now asking for a different time in the week if they have to miss their lesson. People want different times during the day in the holidays and someone was arguing with me today that I should give them a lesson on Friday or Saturday evening ( my only evenings off) because they can’t make their normal time. I’m starting to feel really exhausted and depressed by it all. I’ve got IBS and it has flared up with stress. I’m losing any space between my work life and my free time ( I have very little as I have kids). Would I be unreasonable just to say - look I am cheap already. If you miss the lesson, suck it up. Or am I being greedy by holding on to the money and refusing an alternative time slot. To be honest, I feel like jacking it all in. It’s ridiculous. I’m successful and have a decent waiting list but it is dragging me down and I have terrible anxiety about people thinking I am greedy for money. Any suggestions?