Dear all, I write in the hope of some practical help, probably the kind of help that you can give having had experience. I'm an NQT currently heading up a department in a Prep school, and more and more recently I've had kids come up to me claiming something has happened, and the person they are accusing has an absolutely opposite view of things. Essentially, it is 'your word vs mine', year 5-8. Having never really encountered this before (as when on a PGCE, kids didn't really see me as the 'go-to' person as I was never on a duty alone or had this much responsibility), are there any strategies for when you've absolutely no idea what has happened (beyond an educated guess, which is sometimes good enough, but not always)? And as a second question, to focus this a little more - it mainly happens when taking boys games, and the boys are queuing up for a bowl at the batsmen in nets. I am trying to focus on the pupils in bat and bowl so I can help them, and so can't view and hear the entire line, yet there are 2-3 boys, all very very stubborn, who just constantly bicker with each other then complain to me. Is this a case of needing that elusive thing, eyes in the back of your head? Any assistance would be greatly appreciated. Thank you.