I privately tutor a very small group of students. I have written before on this forum about how they are adults and I use a variety of different teaching methods, try to motivate them but that they don’t do the work, chat in my lessons and hardly ever do the homework I set them. I have encouraged and guided them as much as possible, been creative with my resources and have empathised with their reasons for studying this A’Level. They only have two hours a week tuition from me (their choice) and I have told them they need to work very hard to obtain their second year A’Level. They have been overwhelmed by the workload but they don’t do the work! I do get some essays and coursework in but certainly not enough to help them pass.I have spent time reflecting why they are there. In their first year their grades were okay, one had an A, one B and the rest were C's and a D. I dont think they have a hope of acheiving that this year and ultimately could fail. They were on a 'proper' A level course last year through a college, not private tutoring where they are only prepared to pay for two hours a week tuition as they are now. The last time I taught them it became impossible. One of the students said she had had enough, she wasn’t doing the exam and she was only there to keep up the numbers! She said she would never learn it all and it was too stressful. She was doing it for 'fun'. (She is 50 years old). The others tried to convince her to do the exam in June and she just refused and I said I sympathised and she said she didn’t want my sympathy! This student is the oldest of the group and she distracts the others constantly. She has made offensive and narrow minded comments that I found upsetting if I am honest and I feel she undermines my position as their tutor. The atmosphere, the last time I taught them, was tense and very uncomfortable and I remember coming away thinking that I couldn’t teach them again. I thought about it in depth. I have done a lot of work and preparation for these students. It was extremely hard to create a scheme of work to put so much work into such a short space of time and I have prepared their lessons and resources until June but I knew I couldn’t teach them with this lady in the group. So as we are always in contact by email I emailed them to explain how I felt, suggested that I would still teach the others without the student causing problems, and that I would teach them in my home (as we were using a building where this lady works) and that I would reduce the price accordingly. I also said that I would teach individually, or in pairs, or whatever they would like. Now they have refused. Said that I agreed to teach them as a group (which of course I did, but who could ever predict what will happen?) and that if I wouldn’t teach all of them, then they would accept me withdrawing as their teacher. This woman doesn’t even want to use the A’Level and was purely doing it for fun. They are missing out because of her. I have reiterated why I didn’t want to teach this woman in the group but the emails I receive back just keep on about teaching them as a group! It is not possible now for me to teach them as a group, not after the way I have expressed my grievances against one of them and they are asking for a refund. I am not in a financial position to just give back their money (it is four payments in advance) and I have done so much work for them in preparation that I feel they should pay for. Additionally, I haven’t said I wouldn’t teach them, just one of them! I feel I have bent over backwards to accommodate them. I have tried to support them even though they don’t do any work. There was no contract and we are completely private, not under a college or governing body. Does anyone have any suggestions please?