I rent out my house on a fully managed basis through an estate agent. The former tenants recently moved out and left the house in need of cleaning, with some rubbish and random things of theirs left behind and needing to be removed. I was away at the time and did not visit the house immediately after the tenants left, but I received a copy of the estate agent's end of tenancy report on the condition of all of the rooms. This mentioned that a few things were missing, but nothing huge or expensive - things like a pan stand, a washing up bowl etc. When I went to the house a week or so later, I saw that some more items were missing - various things, from small stuff like a lamp to bigger things like a desk and a large rug. Some of these had not been mentioned at all on the end of tenancy report, but others had either been specifically mentioned or were visible in the photos, which means they had been removed after the tenants had left. They were all listed on the original inventory when the tenants moved in. I spoke to the estate agents and they have admitted that whoever they sent in to remove the former tenants' items did not consult the inventory and removed some of my things as well. I'm very annoyed about this because it would have been easily avoidable if they'd used the inventory. These missing items would cost about 700 quid to replace, but the estate agent has offered me 200 on the grounds that none of the items were brand new so they can't give me the as-new price. I know that things removed or damaged by the tenants can't be charged at as-new prices, but I feel very differently about things that have been removed by someone sent in by the estate agent. If anything, they should be compensating me for the inconvenience of having to deal with their mess-up! Has anyone been in this situation before and can advise me on what they did? Should I report it to the police, as it is after all someone removing my possessions from my property without my permission? Am I likely to be able to claim for it on my insurance? Please don't suggest that I change estate agents, I'd love to but I'm tied into a contract with them which would cost me a significant amount to get out of, and I'm finding it very frustrating that I have to either stick with them after their incompetence or lose a load more money. Don't add to my bad mood about it all!