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Money transfer issues

Discussion in 'TES Authors' Group' started by occold25, May 21, 2018.

  1. occold25

    occold25 New commenter

    I was just wondering if it is normal for it to take well over a week for money to transfer from your account on TES to your personal bank account? I swear it used to be a lot quicker than this - it would be nice to get it for the upcoming half term break. :)
     
    labellaroma likes this.
  2. TES_Rosaline

    TES_Rosaline Administrator Staff Member

    martinpk likes this.
  3. labellaroma

    labellaroma Occasional commenter

    My recent withdrawal took 8 days to arrive in my bank. Usually it takes between 2-3 days. Don't know why this time it has taken so long.
     
  4. TES_Rosaline

    TES_Rosaline Administrator Staff Member

  5. malcomb

    malcomb New commenter

    I withdraw some money three weeks ago and it still hasn't arrived. The TES balance has reduced, but I am yet to receive the funds in my account. Is there an issue?
     
  6. marlin

    marlin Star commenter Forum guide

    I think you should take the advice given to another poster in order to get a personal reply.
     
  7. malcomb

    malcomb New commenter

    Tks marlin - I had in fact gone to Help@tes.com some time ago, and after the second time I got a reply that they a looking in to it ..... but still no payment. Very disappointing.
     
    marlin likes this.
  8. TES_Rosaline

    TES_Rosaline Administrator Staff Member

    Hello @malcomb,

    Please can you contact the Customer Services Team by emailing help@tes.com to see if there is an update with your query/request?

    Thank you.
     
    martinpk likes this.

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