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Money transfer issues

Discussion in 'Tes Authors' Group' started by occold25, May 21, 2018.

  1. occold25

    occold25 New commenter

    I was just wondering if it is normal for it to take well over a week for money to transfer from your account on TES to your personal bank account? I swear it used to be a lot quicker than this - it would be nice to get it for the upcoming half term break. :)
     
    labellaroma likes this.
  2. TES_Rosaline

    TES_Rosaline Administrator Staff Member

    martinpk likes this.
  3. labellaroma

    labellaroma Occasional commenter

    My recent withdrawal took 8 days to arrive in my bank. Usually it takes between 2-3 days. Don't know why this time it has taken so long.
     
  4. TES_Rosaline

    TES_Rosaline Administrator Staff Member

  5. malcomb

    malcomb New commenter

    I withdraw some money three weeks ago and it still hasn't arrived. The TES balance has reduced, but I am yet to receive the funds in my account. Is there an issue?
     
  6. marlin

    marlin Star commenter

    I think you should take the advice given to another poster in order to get a personal reply.
     
  7. malcomb

    malcomb New commenter

    Tks marlin - I had in fact gone to Help@tes.com some time ago, and after the second time I got a reply that they a looking in to it ..... but still no payment. Very disappointing.
     
    marlin likes this.
  8. TES_Rosaline

    TES_Rosaline Administrator Staff Member

    Hello @malcomb,

    Please can you contact the Customer Services Team by emailing help@tes.com to see if there is an update with your query/request?

    Thank you.
     
    martinpk likes this.
  9. bmw2182

    bmw2182 New commenter

    I am glad others are posting here voicing problems with withdraws on their accounts, it has been over 3 weeks for me now and yes I was in contact with customer services about 10 days ago and still no deposit. This is my 6th withdraw from my account and the first 5 took 3-4 days.
     
  10. bmw2182

    bmw2182 New commenter

    Well after about 8 weeks they did finally pay me, after chatting and emailing many different customer service reps. However I did lose money to paypal for the deposit. I did pull all 200+ of my resources from the TES website after waiting 5 weeks. I am done here best of luck to the sellers getting paid in a timely fashion. I am guessing I will never get paid for my current account balance since it is under $10 oh well time to cut my loss and move on.
     

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