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Money disappeared

Discussion in 'Tes Authors' Group' started by ClassroomSolutions, Feb 10, 2016.

  1. ClassroomSolutions

    ClassroomSolutions New commenter

    Yesterday I had a substantial amount of money in my account from resources I had sold. Today there is nothing in my account as though they money has been withdrawn. I certainly did not withdraw the money. I am starting to worry that the money has been stolen somehow but I obviously hope this is not the case. Anyone else had this happen to them? :(:mad:
  2. TheGingerTeacher

    TheGingerTeacher Established commenter Forum guide and community helper

    All the time about once a week. Don't worry it reappears again in a couple of hours. I don't know why... It is one of the bugs I have gotten used to it. If it doesn't reappear I would start to worry then but for now unless you are wanting to withdraw right now I wouldn't worry.
    ClassroomSolutions and iGCSE101 like this.
  3. ClassroomSolutions

    ClassroomSolutions New commenter

    Thanks for your reply. It hasn't happened to me before so automatically I panicked thinking my account had been hacked or something. Hopefully, it is just a bug and it will reappear later on as you say. I have called TES anyway and they said they shall look into what has happened and will give me a call later today. Thanks again!
    Charleei likes this.
  4. EC_Resources

    EC_Resources Occasional commenter

    Mine disappeared too - glad (well reassured) it's not just me!
  5. TinaMade

    TinaMade New commenter

    Hi @ClassroomSolutions,

    We are looking in to this as a matter of urgency. Please be reassured that this won't impact your balances, and they will be restored as soon as we've fixed the fault.

    Thanks @Charleei for your contribution as usual!

    ClassroomSolutions likes this.
  6. iGCSE101

    iGCSE101 New commenter

    that explains it - thanks for the updates :)
  7. ClassroomSolutions

    ClassroomSolutions New commenter

    Thanks you, @TES_Tina. That's a big relief! Keep up the good work! :)
    TES_Tina likes this.
  8. kibishipaul

    kibishipaul New commenter

    Glad to find this post as mine disappeared too :eek:
  9. mrajlong

    mrajlong Senior commenter

    7 hours later. Still not fixed. Links in descriptions not working either (sigh)
  10. Skillsheets

    Skillsheets Occasional commenter

    Amounts came back this morning now they have gone again.

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