Having seen my mobile phone break this week, and living in a delusional world where faulty goods are exchanged or replaced, I thought I would pop into the shop to sort it out. BIG MISTAKE! In short the phone is only 3 months old, but is refusing to hold its charge, so will go from 98% fully charged at 10pm to on 6% charge at 7.10am. I have all the wifi/auto updates/roaming etc turned off anyway. (PAYG so don't need or watch the extra expense.) Goes into the shop to be told they can only send it away, and leave me with no phone for 10 days. They will not exchange it unless they have repaired it several times, and even then it is a 'maybe'. After spending 40 minutes in the phonesnotforU shop, used both the sale of goods/service and various other consumer legislation to be told that the only thing they will do is sent it away. Although the manager has offered to 'rent' me his own phone while mine is away (£20 deposit) but that wouldn't be able to be done till Monday as someone else already has it! He even phoned head office...same lines from them. He cant just swap the battery as the X8 has been 'recalled' and taken off sale. But he would phone me back in a hour, which he never did but thats a different point. Comes home and rings up their 'lack of' customer service, after another 15 minutes or so, comes to a compromise which I didn't understand, but when through it with the lady on the phone several times. I could go in store, pick a phone, they would discount it so I get it for free, and then send my phone away. I explained that I cannot use the £12 phones they sell due to being away this weekend and needing the GPS and several APPS. (one of the reasons I got the X8 in the 1st place). SO she says fine, pick on for about the £60 range and they will sort it. I also asked for an email from them to confirm this deal as it was too good to be true, however my inbox is still empty! Goes back into store to be told they will discount the 'air time' off a cheep £12 phone and give me that for free! To cut out another long story the manager checked some other Sony phones and found me a battery that fits (he didn't have any that morning, nor had they been delivered). So in short I'm still left with a phone that might not work, no way of charing it up over the weekend while I am away, and even if I do want to send it off to be fixed, I will still have to go through this faffing about all over again even with a reference number! Elfie!