Has anyone any experience of getting a reluctant school to update their (paid) pension contributions? Having recently checked my pension online I noticed that I only have 6 years of service on there when I am in my 15th year of teaching. I have always been in employment, always paid into the pension scheme and apart from one year I have always worked in the same school. When I looked at my employment history on the teacher's pension site, I could see that there was a gap of six years between 2007 and 2013 where nothing has been recorded. During this time I was a full time HOD so I know that I will have paid a significant amount of pension each month. Unfortunately, I don't have payslips from that long ago to see exactly what I paid. When I consider that my salary was around 45,000 at that time though, I've worked out that I have a lot of money missing! 6 years worth of monthly payments! I wasn't worried though. I still work at the school in question so I popped down to HR to ask them to update it. HR manager confirmed that I wasn't the only teacher who needed updating from this time and that it was just a phone call she needed to make. That was in February. Nine months have now passed for this 'quick phonecall' and since then I have been into the office again and was told by the HR manager that she was still working on it. Worryingly, she only confirms this in conversation. I have sent 5 reminder emails that have all been totally ignored. I'm not even the demanding money, my last email simply asked for an update. As HR seem to be ignoring me, I emailed the Head briefly, just explaining that I had a pension issue and did she have 5 minutes. I did add 'as I seem to be getting nowhere with HR' and I copied her into the trail of unanswered emails that I had sent. The head sent me a curt reply stating that she would first need to speak to the HR manager and she would get back to me. That was a few days ago. I'm now worried that this is a bigger issue than I thought. They can't refuse to pay it, can they? The money has been taken from my wage - where would it have gone?