I started Christmas shopping yesterday and was encouraged by M & S to join their new "Sparks" scheme. So later last night I went to their site. Well.... after messing about for 15+ mins trying to get to the right place to register this Sparks card without any success I finally started to go into "my account". Only... it wasn't mine... I was actually in another person's account which finally made sense of the 3 size 8 items in my checkout (I wasn't born a size 8!) Light began to dawn on me that here was an issue. On the personal details page were this lady's name, address, email, dob, (and her size !) I was pretty horrified and decided I should contact M & S to see what was going on (bearing in mind the recent Talk Talk hacking issue) 20 minutes of hanging onto the ubiquitous muzak I finally spoke with a customer services person, who, to be fair, was pleasant and trying to be helpful but who was unable to reassure me (prob singing from the company song sheet as to "All will be well in an hour or so." I outlined the fact that with data protection etc I was really concerned and not at all reassured that my personal details might also be all over the Internet! I requested that someone in a senior position contact me from M & S. It hasn't happened. I did as my friend suggested and looked at Mail online as she told me they were reporting it. Sure enough there was a short article about problems on the M7S website. I left a comment as to my experience . On accessing my email this morning there was an email from a DM "senior reporter" asking me to respond. I did and 30 minutes later I received a phone call asking me about the issues I had described. The reporter asked me was I willing to be included in an article ! I discussed with her what she thought I should do re this poor lady in Shropshire whose life details I had from M&S and we decided I should email her and alert her. This I did and I have just received a reply from her saying she was contacted by people all last night, hadn't slept a wink all night as a consequence and was still waiting for contact from M&S after she had phoned them re this. I am pretty horrified at how M & S have responded to all this. I thought I was a bit worried about it all till I received the email reply from the lady I contacted and she is obviously upset by it all. What would one do now I wonder?