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M&S hopeless customer service

Discussion in 'Personal' started by eggnchips, Mar 7, 2012.

  1. Excuse me can you suggest any shoes to go with these jeans (I am about to buy along with other items)

    "No not really you can have what you like! "

    It's quite difficult choosing the right clothes not everybody is a standard size.(About to spend a fair bit on Mr. Egg)

    "Yeah" (looks bored)
  2. Boo! What a poor attitude - really spoils your shopping.
    If you are near any of the big city department stores, try their personal shopper services. I realise the products are quite often more expensive than trusty old M&S - but you can restrict yourself to perhaps making one or two key purchases and picking up LOTS of good tips on what styles work together, and what best suits you, from people whose job it is to care... or at least give a really good outward impression of it!
  3. lilachardy

    lilachardy Star commenter

    Two experiences with M&S bra fitting service:

    The lady measured me and declared a size, then stood there looking at me. I said "What happens now?" and she replied "We don't have anything in that size!"
    I asked why not and she told me that nobody needs that size.
    I asked the lady for a more flattering bra - what I had fitted well enough, but... well, you know.
    "You won't get something that fits better than that."
    "I know - I want something that flatters me more - this seems to flatten me."
    "It fits you well, there's nothing wrong with the fit."
    "I was after something moer uplifting maybe..."
    "Well I can measure you again, but you won't get anything that fits better."

    I gave up.
  4. Never ever go for a bra. Hopeless. John Lewis every time.
  5. InkyP

    InkyP Star commenter

    I swear by Bravissimo, fantastic fitting and advice service. I will never go anywhere else again.
  6. lilachardy

    lilachardy Star commenter

    Oh, to have such choice!

    Mind you, by the end of the year, there will be a John Lewis within 100 miles from here!
  7. It's a bit boring but once you get one you like order repeats on line.
  8. bombaysapphire

    bombaysapphire Star commenter

    I like M&S bras but their fitting service is very hit and miss. One girl told me that she could measure me in a thick jumper and told me that I was a 38A - miles off! I wasn't very chuffed about being told that I was considerably fatter and flatter than I really am but when I told her that it was clearly wrong she just shrugged.
    I have also been measured well there since but I prefer to just try some on and pick the size for myself.
  9. Anonymous

    Anonymous New commenter

    I found John Lewis was most inefficient. I'm going to Rigby and Peller as a last resort.
  10. modelmaker

    modelmaker Star commenter

    In my experience, women don't make the best engineers whether in bra design, or anything else. I'm not saying they couldn't do it if they tried hard enough, but the legacy hasn't been inspiring. There's a building that catches my eye everytime I wait in the queue to get through the Blackwall tunnel.
    It's a cylindrical skyscraper with a sloping top, so the first thing you think of when you see it is a lipstick. I can't think that a man looking for inspiration would have found something nearby to help, but any woman would have it to hand.

  11. Spanakopita

    Spanakopita New commenter

    D'you mean the gherkin?
  12. modelmaker

    modelmaker Star commenter

    No, the one I'm refering to is nearer to Canary Wharf. A white building when it was put up, but probaby grey now if you look close.

  13. I say chaps and chapesses it just is jolly bad form and not cricket to fob myself and my better half off in such a manner.

    Those M&S chappies should know I have a mind to take my £20 to Matalan.
  14. Hey, have you tried looking at M&S on-line recently? Drives me mad! Every interesting item seems to be available in a couple of sizes, tiny or HUGE - never mine! This seems to apply even to 'new' stock.

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